This Laundry Subscription Agreement (the “Agreement”) is entered into between Royal Quality Laundry, Inc. (the “Company”) and the individual or entity enrolling in a residential laundry subscription through the Company’s website (the “Client”).
By enrolling in a subscription, scheduling pickups, or submitting payment information, Client agrees to the following terms and conditions:
1. SUBSCRIPTION TERM
This Agreement begins on the date the Client enrolls in a subscription plan and remains in effect on a month-to-month, automatically renewing basis unless canceled in accordance with this Agreement.
The subscription includes recurring laundry pickup, processing, and delivery services in accordance with the selected plan. This Agreement remains active for the duration of the Client’s subscription and survives across recurring service cycles.
2. PAYMENT AUTHORIZATION & RECURRING BILLING
By enrolling in a subscription, Client authorizes the Company to automatically charge the credit card or payment method provided:
1) On a monthly recurring basis, in advance, at the subscription rate selected
2) For any applicable add-on services requested by Client
3) For applicable taxes, fees, or overage charges, if any
Payment information is securely stored through the Company’s payment processor. Client understands and agrees that valid payment information must remain on file at all times to maintain active service.
If a payment fails:
1) The Company may suspend pickups until payment is successfully processed
2) The Company may retry the payment in accordance with payment processor rules
All subscription charges are non-refundable once processed, including partially used billing periods.
3. SUBSCRIPTION PRICING & PLAN CHANGES
The Company reserves the right to modify subscription pricing or plan features with reasonable advance notice. Client may upgrade or downgrade their subscription in accordance with Company policies, with changes taking effect on the next billing cycle unless otherwise stated.
4. TURNAROUND TIME
Typical turnaround time for laundry services is approximately 24–48 hours. Turnaround times are estimates and not guaranteed, particularly during high-volume periods, holidays, severe weather, or events beyond the Company’s control.
5. URGENT / RUSH REQUESTS
Same-day, weekend, or holiday rush service is not guaranteed and may be declined or subject to additional fees at the Company’s discretion.
6. CLIENT RESPONSIBILITIES
Client agrees to:
1) Provide accurate pickup and delivery information
2) Secure laundry for pickup in accordance with Company instructions
3) Remove all valuables, fragile items, or prohibited items prior to pickup
The Company is not responsible for damage caused by items left in pockets or items unsuitable for standard laundering.
7. CANCELLATION & PAUSE POLICY
Client may cancel their subscription at any time through their online account or by contacting the Company prior to the next billing date.
1) Cancellation becomes effective at the end of the current paid billing period
2) No refunds are issued for unused time within a billing cycle
3) Pickups already completed within a billing period remain billable
The Company reserves the right to cancel or suspend service for nonpayment, unsafe conditions, misuse of service, or violations of this Agreement.
8. REFUNDS & CHARGEBACKS
ALL PAYMENTS ARE NON-REFUNDABLE UPON RECEIPT.
Client agrees not to initiate chargebacks for services rendered in accordance with this Agreement. Unauthorized chargebacks may result in immediate suspension or termination of service.
9. LIMITATION OF LIABILITY
Laundry services are inherently subject to normal wear and tear. Client agrees that:
1) The Company shall not be liable for incidental, consequential, punitive, or special damages
2) The Company’s maximum liability for any claim shall not exceed the lesser of:
2a) The amount paid by Client for the most recent monthly billing period, or
2b) $150.00
Liability for loss or damage to any item shall not exceed the item’s fair market value at the time of service.
10. CONFIDENTIALITY & DATA PROTECTION
The Company may collect personal and payment information solely for the purpose of providing services. The Company will take reasonable steps to protect Client data and will not sell or share Client information except as necessary to provide services or as required by law.
This obligation survives termination of this Agreement.
11. NO MODIFICATION VIA EMAIL OR TEXT
Emails, text messages, or informal communications do not modify this Agreement. Any changes must be made in writing and authorized by the Company.
12. NON-SOLICITATION
During the term of this Agreement and for two (2) years thereafter, Client agrees not to solicit, hire, or attempt to hire any employee or independent contractor of the Company.
13. ASSIGNMENT
The Company may assign this Agreement in connection with a merger, sale of assets, or business transfer. Client may not assign this Agreement without prior written consent.
14. ATTORNEYS’ FEES
In any action arising out of this Agreement, the prevailing party shall be entitled to recover reasonable attorneys’ fees and costs.
15. SEVERABILITY
If any provision of this Agreement is found unenforceable, the remaining provisions shall remain in full force and effect.
16. FORCE MAJEURE
The Company shall not be liable for delays or failures caused by events beyond its reasonable control, including but not limited to natural disasters, labor disputes, pandemics, government actions, or transportation failures.
17. GOVERNING LAW & VENUE
This Agreement shall be governed by the laws of the State of California, and any disputes shall be resolved exclusively in the courts located in Santa Monica, California.
18. ELECTRONIC SIGNATURE & ACCEPTANCE
By enrolling in a subscription, submitting payment information, or clicking an acceptance checkbox, Client acknowledges that they have read, understood, and agree to be bound by this Agreement. Such acceptance constitutes an electronic signature under the ESIGN Act and applicable state laws.
