Royal Quality Laundry

Terms & Conditions

Last Updated: January 2026

These Terms & Conditions (“Terms”) govern all services provided by Royal Quality Laundry, Inc. (“Company,” “we,” “us,” or “our”) to any customer (“Client,” “you,” or “your”) who schedules services, places an order, or enrolls in a service plan through our website, applications, or other ordering channels.

By submitting an order, enrolling in a plan, or using our services, you agree to be bound by these Terms.

1. Scope of Services

Royal Quality Laundry provides professional laundry services, which may include washing, drying, folding, pickup, delivery, and related services (“Services”).

Services may be ordered on a one-time basis or through recurring or subscription-based service plans, where available.

2. Orders, Acceptance & Term

All orders are subject to acceptance by the Company.

• One-time orders apply only to the specific order placed.
• Recurring or subscription services remain in effect until canceled in accordance with the applicable plan terms.

Company reserves the right to refuse or cancel any order at its discretion.

3. Turnaround Times

Turnaround times are estimates only and are not guaranteed.

Same-day, rush, weekend, or holiday service may be limited, unavailable, or subject to additional charges.

4. Pricing & Payment Authorization

By placing an order or enrolling in services, you authorize Company to charge the payment method on file for all applicable fees, including service charges, applicable taxes, and approved add-ons.

• Payment may be processed before or after services are completed, depending on service type.
• Services may be withheld until payment is successfully processed.
• All payments are final and non-refundable once processed, except where required by law.

5. Subscriptions & Recurring Billing (If Applicable)

If you enroll in a recurring or subscription-based service:

• Your payment method will be charged automatically according to your selected billing cycle.
• You are responsible for maintaining valid payment information.
• Failed payments may result in service interruption or cancellation.

Subscription changes or cancellations must be made in accordance with the instructions provided on our website or customer portal.

6. Cancellations

Orders may be canceled prior to processing without charge.

Once processing has begun, you are responsible for payment in full for the affected order or service period.

Company may cancel services due to circumstances beyond its control, in which case refunds, if any, apply only to unperformed services.

7. No Refunds & Chargebacks

ALL PAYMENTS ARE NON-REFUNDABLE UPON RECEIPT, except where required by law.

Clients agree not to initiate chargebacks without first contacting Company. Unauthorized chargebacks may be disputed and may result in suspension or termination of services.

8. Garment Care & Client Responsibilities

Laundry services involve inherent risks including normal wear, fading, shrinkage, or fabric variation.

You agree that all items submitted:

• Are suitable for standard commercial laundering.
• Do not contain hazardous materials, valuables, or sharp objects.

Company is not responsible for damage caused by items left in pockets or undisclosed special care requirements.

9. Limitation of Liability

To the maximum extent permitted by law:

• Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages.
• Any claim is limited to the lesser of:
  • (a) the amount paid for the affected service, or
  • (b) $100.00.

Liability for loss or damage to any item shall not exceed its fair market value, regardless of original cost.

10. Confidentiality & Data Protection

Company collects personal information solely for service fulfillment and payment processing. Reasonable safeguards are used to protect your information.

We do not sell personal information and share it only as necessary to perform services or comply with legal obligations.

11. No Modification by Email or Text

Emails, text messages, or message threads do not modify these Terms.

Any modification must be in a written agreement signed by both parties. Informal communications are not admissible to alter these Terms.

12. Non-Solicitation

You agree not to solicit, recruit, or hire Company employees or independent contractors during your engagement with Company and for two (2) years thereafter.

13. Force Majeure

Company is not liable for delays or failures caused by events beyond reasonable control, including but not limited to severe weather, labor disputes, pandemics, governmental actions, equipment failures, or transportation disruptions.

14. Attorney’s Fees

In any dispute arising out of these Terms, the prevailing party shall be entitled to recover reasonable attorneys’ fees and costs.

15. Governing Law & Venue

These Terms are governed by the laws of the State of California.

All disputes shall be resolved exclusively in the state or federal courts located in Santa Monica, California.

16. Entire Agreement

These Terms constitute the entire agreement between you and Company regarding services and supersede all prior discussions or representations.

17. Electronic Acceptance

By placing an order, enrolling in services, or clicking acceptance on our website, you acknowledge that you have read, understood, and agreed to these Terms. Such action constitutes an electronic signature under the ESIGN Act and applicable California law.